job overview職位概述 · Responsible for establishing and maintaining mutual understanding and goodwill between Japanese guests and management. · 負責建立和保持客人與管理層之間的相互理解和友好關(guān)系。 At Holiday Inn we want our guests to relax and be themselves which means we need you to: · Be you by being natural, professional and personable in the way you are with people · Get ready by taking notice and using your knowledge so that you are prepared for anything · Show you care by being thoughtful in the way you welcome and connect with guests · Take **** by showing initiative, taking ownership and going the extra mile 在假日酒店****reg;，我們希望賓客能盡情放松、做回自己，這意味著我們的團隊成員要做到： · 展現(xiàn)真我：在與他人接觸時真實自然、形象專業(yè)、積極樂觀 · 時刻準備：注意觀察周圍的事物，運用自己的知識，做好應(yīng)對任何事情的準備 · 體現(xiàn)關(guān)愛：對賓客關(guān)切周到、熱誠歡迎并與他們心意相通 · 積極行動：積極主動、盡職盡責并且要多做一步 Duties and Responsibilities工作職責 · Plan and co-ordinate the provision of friendly, efficient services to guests · 進行相關(guān)計劃和協(xié)調(diào)工作，以確保向客人提供友好和高效的服務(wù) · Schedule activities for guests · 安排客人的活動日程 · Plan and co-ordinate all promotional activities targeting clients · 計劃和協(xié)調(diào)所有針對客戶的促銷活動 · Trace relevant statistics about clientele · 對客戶的相關(guān)統(tǒng)計數(shù)字進行跟蹤 · Co-ordinate and supervise all activities for guests · 協(xié)調(diào)和監(jiān)督對客人開展的所有活動 · Assist with check-ins/check-outs of clients · 協(xié)助客人辦理入住和退房手續(xù) · Greet Guests upon arrival · 在客人抵店時進行迎接 · Room Guests · 為客人安排客房 · Cover guest relations desk · 負責客戶關(guān)系臺的工作 · Assist guests with airline bookings and re****ation’s · 協(xié)助客人進行航班預(yù)訂和確認 · Assist all departments in being receptive to the needs of guests · 協(xié)助所有部門滿足客人的各種需求 · Assist staff with foreign language and culture · 如有必要，可參加一些相關(guān)招待活動 · Plan and conduct group and function rundown meetings · 計劃并召開關(guān)于團組和活動的總結(jié)會 · Assist in any other duties when required by the Guest Relations Manager · 按照客戶經(jīng)理的要求對其它任務(wù)進行協(xié)助 · Assist with translations (information; guest directory; menus etc) as required · 按要求協(xié)助翻譯（信息、客戶名單、菜單等） · Provide feedback from Guests to Front Office Manager for **** · 將從客人處得到的反饋向前廳部經(jīng)理匯報，以期采取相應(yīng)行動